配送ポリシー
Worldwide Delivery
We ship worldwide (except for countries in conflict zones like Syria and Yemen). We offer competitive international shipping rates while ensuring reliable delivery to your doorstep.
Delivery Information
Total Delivery Time = Processing Time (3-5 business days) + Shipping Time
Shipping times vary by destination:
- United States: 6-12 days
- Canada: 6-14 days
- Europe: 6-14 days
- Japan & Korea: 6-14 days
- Other Countries: 10-21 days
Note: All orders are shipped via Standard Shipping.
Important Notice
For all international orders, shipping times will vary based on your local postal service and we recommend placing your order as early as possible to avoid disappointment. Delays in tracking information, shipping and delivery may be experienced during our end of season sale due to the high volume of orders in the domestic and international postal networks.
All delivery times are estimates and subject to change based on carrier availability and local conditions.
Order Tracking
- Orders typically dispatch within 3-5 business days
- You'll receive a dispatch confirmation email
- Please check your spam folder for tracking information
- Tracking updates may take 2-4 days to activate
- For tracking assistance: support@iumiumi.com
Damaged Items
If your item arrives damaged:
- Take photos and video of the damage
- Send to support@iumiumi.com
- We will typically respond within 24 hours
Note: While we're not responsible for carrier handling damage, we'll assist in resolving any issues.
Order Changes & Cancellations
- Order changes or cancellations must be requested before shipping
- Contact us immediately for any modifications
- Orders cannot be changed once shipped
Delivery Concerns
If your package hasn't arrived within 45 days from dispatch, please contact us. We'll investigate and arrange reshipment via an alternative courier if necessary.
Need Help?
For shipping inquiries: support@iumiumi.com