Politique d'expédition

Worldwide Delivery

We ship worldwide (except for countries in conflict zones like Syria and Yemen). We offer competitive international shipping rates while ensuring reliable delivery to your doorstep.

Delivery Information

Total Delivery Time = Processing Time (3-5 business days) + Shipping Time

Shipping times vary by destination:

United States: 6-12 days
Canada: 6-14 days
Europe: 6-14 days
Japan & Korea: 6-14 days
Other Countries: 10-21 days

Note: All orders are shipped via Standard Shipping.

Important Notice

For all international orders, shipping times will vary based on your local postal service and we recommend placing your order as early as possible to avoid disappointment. Delays in tracking information, shipping and delivery may be experienced during our end of season sale due to the high volume of orders in the domestic and international postal networks.

All delivery times are estimates and subject to change based on carrier availability and local conditions.

Order Tracking

Orders typically dispatch within 3-5 business days
You'll receive a dispatch confirmation email
Please check your spam folder for tracking information
Tracking updates may take 2-4 days to activate
For tracking assistance: support@iumiumi.com

Damaged Items

If your item arrives damaged:

Take photos and video of the damage
Send to support@iumiumi.com
We will typically respond within 24 hours

Note: While we're not responsible for carrier handling damage, we'll assist in resolving any issues.

Order Changes & Cancellations

Order changes or cancellations must be requested before shipping
Contact us immediately for any modifications
Orders cannot be changed once shipped

Delivery Concerns

If your package hasn't arrived within 45 days from dispatch, please contact us. We'll investigate and arrange reshipment via an alternative courier if necessary.

Need Help?

For shipping inquiries: support@iumiumi.com